Letter from Mark H. McCormack to W. Grant Fairley, CLU
Description:
McCormack thanks W. Grant Fairley for his recent note and sends him a copy of his Quality speech per Fairley's request. Attached is the copy of McCormack's speech titled, "Quality is Defined by the Customer, Not You," as well as the letter he received from Fairley. Fairley comments on their points of discussion from their recent dinner, sends McCormack a copy of the book, "The Great Reckoning," and requests a copy of the text from McCormack's talk from the Pinnacle Awards Luncheon.
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